Privacy policy

What we collect, on what legal basis, and what you can require of us.

Controller

Naturalesa is the data controller for this site. Contact: [email protected].

What we collect and why

DataPurposeLegal basisRetention
Order details, name, addressFulfilling your orderContractAs required by tax law
Email correspondenceAnswering you, repair recordsLegitimate interests24 months
Server logsSecurityLegitimate interestsUp to 30 days
Aggregate analyticsUnderstanding site useConsentAggregated

Payment

Card details are processed by our payment provider and are never received or stored by us.

Sharing

We share data only with carriers for delivery, our payment provider, and where legally required. We do not sell personal data and we do not run a marketing list you have not explicitly joined.

Your rights under GDPR

You may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it at any time. We respond within 30 days. You may also complain to the Spanish data protection authority.

International transfers

Where a processor is outside the EEA, transfers are made under appropriate safeguards.

Children

This site is not directed at children and we do not knowingly collect their data.

MF

Marta Ferrer — Founder and Silversmith

Marta trained in contemporary silversmithing in Barcelona and founded Naturalesa to work exclusively in recycled silver. She makes every piece in the Raiz line by hand.